Two Koi Fish Joyfully Swimming in the Lotus Pond

99.9% Fretwork gold sheet artwork in composite frame with color background

Delivery in Hanoi Area:
For inner-city districts (Ba Dinh, Hoan Kiem, Hai Ba Trung, Dong Da, Cau Giay, Thanh Xuan), free shipping is available. Delivery time ranges from 1 to 2 business days after order confirmation.

Delivery in Ho Chi Minh City Area:
For inner-city districts (Districts 1, 3, 4, 5, 7, 10, 11, Binh Thanh, Tan Binh, Phu Nhuan), free shipping is available. Delivery time ranges from 1 to 2 business days after order confirmation.

For other areas, please refer to the Shipping Policy.

Conditions of Product Warranty and After-Sale Service:

• Customers shall present the Company with the Certificate of Warranty to exercise the rights specified in the Certificate of Warranty.

• The Company warrants the products that are damaged from normal use or defective from the manufacturing process. PRIMA ART product is warranted for a period of 2 years from the purchase date.

• For the warranty in Clause 2, it does not cover damage caused by careless usage or storage; misuse, modification or unauthorized repairing; the consequences of normal wear and aging of products and force majeure (climate, war, etc). The Company shall charge a service fee in the case of replacement of parts or in the case of adding on goldsheet increased or severe defects according to the rate specified by the Company.

• The Company will not buy back or accept the exchange of PRIMA ART products, licensed products, complimentary products, defected or modified products from the original condition, and the products specified in the Certificate of Warranty that are not accepted for return, buyback or exchange.

• The Company reserves the right to change the conditions of warranty without prior notice.

Please inquire for more information at the PRIMA and PRIMA ART retail branches in Vietnam or Customers Service via mail address of customer_service_vn@pranda.com.vn or hotline 0909 992 615.

Online Repair service:

We are delighted to offer you our convenient online repair service. Here are some important details to ensure a smooth experience:

• Same Person Requirement: To initiate the repair service, please make sure that you are both the sender and the buyer, as indicated in the receipt or certificate of guarantee. This helps us maintain security and accuracy throughout the process.

• Shipping Fees: As part of the repair service, customers are responsible for covering the shipping fee and shipping insurance fee. We want to ensure your product reaches us safely and securely.

• Reliable Delivery: We have partnered with a trusted delivery company specified by PRIMA to handle the product receiving and returning process. This ensures that your precious item is in good hands throughout the journey.

• Transparent Pricing: In case there are repair fees involved, our dedicated PRIMA consultants will inform you of the details before proceeding with the service. We want to ensure complete transparency and your peace of mind.

• Cancellation Policy: Please note that if you decide to cancel the repair service after sending your product, we are unable to refund the shipping fee and insurance fee. We apologize for any inconvenience caused.

For any further questions or assistance, please do not hesitate to reach out to us. We are here to help!

Caring Instructions:

• Keep away from sources of direct heat, direct sunlight.

• Avoid cleaning/spraying with abrasive polish directly on glass, frame or acrylic cover box. If necessary, gently rush with a soft dry cloth to remove any dust or dirt.

• Avoid direct-handing on glass, frame and acrylic cover box. For large size Frame products, it is strongly recommended to use tripod or mounting below to support the frame's weight.

• Keep the product cool place. Do not keep the product in wet place.

Repair service:

• Frame art products: We provide repair service in case the frame is broken. Charges are applied varying by sizes of products.

• Sculpture products: We provide repair service in case of wooden bases or the cover is broken. Charges are applied varying by sizes of products.

• For repairs, you can contact at PRIMA and PRIMA ART branches national. The sales staff will inform you of the estimated charges before proceeding.

Product Code: G.P
Manufactured in: Vietnam
Company: Pranda Vietnam Co., Ltd.
Address: No. 16, Street 2A, Bien Hoa II Industrial Zone, Long Binh Tan Ward, Bien Hoa City, Dong Nai Province, Vietnam
Technical Standard Code: 03:2024/PVN