At PRIMA ART, we are dedicated to ensuring customer satisfaction with our products. If you receive an item with a manufacturing defect, you may return it to us, and we will provide a replacement. Please review the terms and conditions for initiating a return for replacement below.
1. Eligibility for Replacement
- Replacements are available for items with verified manufacturing defects.
- To qualify for a replacement, notify us of any defects within 7 days from the invoice date.
2. Replacement Process
- To request a replacement, contact our customer service team within 7 days via:
- Email: customer_service_vn@pranda.com.vn
- Zalo: Search for "Prima Vietnam"
- Provide proof of purchase along with a description and photos of the defect for verification.
- Once the defect is confirmed, we will arrange for a replacement of the same item or a similar item of equal or higher value. If the replacement item is of higher value, the customer will be required to pay the price difference.
3. Shipping Costs for Replacement
- PRIMA ART covers shipping costs for replacements due to verified manufacturing defects.
4. Processing Time
- After receiving and inspecting the item, we will process the replacement as quickly as possible to ensure a smooth experience.
For any questions or further assistance, please reach out to our customer service team.