Purchase Policy

PURCHASE GUIDE

  1. Method 1: Contact via Hotline

    Customers are encouraged to contact our hotline for the best service experience. The PRIMA ART consulting team is always ready to assist.

    • Northern Region: 097 434 8961
    • Southern Region: 090 999 2615
    • Corporate Customers: 033 9999 445

    Method 2: Order Directly via Website

    For convenient service, please visit one of the following pages:

    Method 3: Order Online via Zalo and Facebook

    • Our official ZALO account: PRIMA VIETNAM
    • Our official FACEBOOK accounts: Prima Viet Nam or Prima Art Vietnam
HOW TO ORDER ON WEBSITE

At Prima Art, we strive to make your shopping experience seamless. Follow these steps to place an order:

  1. Product Selection

    • Browse our collections by category or use the search function to find specific items.
    • Click on a product to view detailed information, including descriptions, dimensions, and pricing.

  2. Adding to Cart

    • On the product page, select any available options (e.g., size, frame type).
    • Click "Add to Cart" to include the item in your shopping cart.
    • A confirmation will appear, allowing you to continue shopping or proceed to checkout.

  3. Reviewing Your Cart

    • Access your cart by clicking the cart icon at the top right corner.
    • Review selected items, adjust quantities if necessary, or remove items.
    • Ensure all selections are correct before proceeding.

  4. Proceeding to Checkout

    • Click "Checkout" to initiate the purchase process.
    • If you have an account, log in; otherwise, you can check out as a guest or create a new account for future convenience.

  5. Entering Shipping Information

    • Provide accurate shipping details, including recipient name, address, and contact number.
    • Verify the information to prevent delivery issues.

  6. Selecting Payment Method

    • Choose your preferred payment option:
      • Bank Transfer: Transfer the total amount to our bank account.
    • Follow the on-screen instructions for the selected payment method.

  7. Reviewing and Confirming Order

    • Review your order summary, including items, shipping address, and total cost.
    • If all details are correct, click "Confirm Order" to finalize the purchase.

  8. Order Confirmation

    • After confirmation, an order number and summary will be displayed.
    • A confirmation email with order details will be sent to your provided email address.

  9. Order Processing and Shipping

    • Upon payment verification, we will process your order.
    • You will receive a notification once your order is shipped, including tracking information.

  10. Receiving Your Order

    • Orders are delivered to the specified address within the estimated timeframe.
    • Upon receipt, inspect the package to ensure all items are in good condition.

For assistance or inquiries, please contact our customer service team via:
    PAYMENT METHODS

    PRIMA ART offers a variety of payment methods to meet all customer needs across different ordering channels.

    1. For Direct In-Store Purchases

    • Cash Payment:

      • Available only for purchases made directly at PRIMA ART stores nationwide.

    • Bank Transfer:

      • Customers can also complete their purchase via bank transfer. Simply provide the payment information to store staff for processing.

    2. For Online and Remote Orders (Website, ZALO, Phone Orders)

    • Bank Transfer:

      • PRIMA ART accepts bank transfers from most banks in Vietnam. Please use the account information below based on your location or specific store branch:

      • Account Name: BRANCH OF PRANDA VIETNAM CO., LTD
      • Account Number: 0121000697962
      • Bank: Vietcombank - Dong Nai Branch
      • Transfer Details: [Your Name] + [Product Code] + [PA]

        • Important Note: After completing the transfer, please send the payment slip and order code to our official ZALO account PRIMA VIETNAM or via the following contact options: