Terms of service

Terms and Conditions

Introduction

Welcome to the Prima Art website (https://primaart.com.vn), operated by the Branch of PRANDA VIETNAM Co., Ltd., a legally registered company in Vietnam, located at Floor 11, Agrex Building, 58 Vo Van Tan Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam (hereinafter referred to as "Prima Art").

By accessing and using this website, you agree to the following Terms and Conditions. These terms outline the legal relationship between PRIMA ART and its customers, governing the use of products, services, and features available on our website. If you do not agree with these terms, please discontinue use of the website.

PRIMA ART reserves the right to modify these Terms at any time without prior notice. The updated version will be posted on the website and take effect immediately upon publication. Continued use of our services following any changes signifies acceptance of the revised Terms. We encourage you to check this page regularly for the latest information.

Seller Rights and Obligations

Seller Rights: PRIMA ART reserves the right to modify, update, or adjust any information on this website, including product details, prices, and availability, to ensure accuracy and meet business requirements. All content, images, text, and designs on this website are the intellectual property of PRIMA ART. Unauthorized copying, reproduction, or distribution for commercial purposes is prohibited under Vietnamese intellectual property law.

Seller Obligations:

  • Product Information: PRIMA ART is committed to providing clear, accurate, and current information for all products, including descriptions, pricing, and availability. Any errors will be promptly corrected.
  • Customer Support: PRIMA ART will provide guidance and support to address product-related inquiries clearly and promptly.
  • Order Fulfillment: PRIMA ART is responsible for processing orders efficiently, keeping customers informed during fulfillment, and addressing any issues that may arise.
  • Billing Documents: PRIMA ART will issue necessary billing documents, such as invoices and receipts, to ensure transaction transparency in compliance with Vietnamese regulations.
  • Website Maintenance: PRIMA ART is committed to maintaining the functionality and reliability of the website. In case of technical difficulties or natural disruptions, PRIMA ART will work promptly to resolve the issue.

Customer Rights and Obligations

Customer Rights:

  • Order Confirmation: Customers are entitled to receive an order confirmation email, which acknowledges receipt of the order but does not signify transaction completion until full payment is made.
  • Payment Transparency: Customers have the right to clear information on payment amounts, taxes, and any applicable fees before completing a transaction. For further details, refer to our Purchase Policy.
  • Data Rights: Customers have the right to know how their personal data is collected, processed, and used and may request information on the purpose and scope of data collection.
  • Consent Rights: Customers must give clear consent for the processing of their personal data unless data processing is legally exempted from consent requirements.
  • Right to Withdraw Consent: Customers may withdraw their consent for data processing at any time, subject to legal and contractual obligations.
  • Access and Correction Rights: Customers can request access to their personal data and corrections to ensure accuracy.
  • Right to Deletion: Customers may request deletion of their personal data according to legal regulations and company policy.
  • Right to Object: Customers may object to the use of their data for advertising or marketing purposes, and PRIMA ART will comply within 72 hours of receiving the request.
  • Right to Compensation: Customers are entitled to compensation if data protection violations occur, resulting in damages, as provided by law.

Customer Obligations:

  • Accurate Information: Customers must provide accurate personal details, including contact information and delivery address, to ensure timely processing of their orders.
  • Payment Responsibility: Customers are obligated to make full payment for orders, including any applicable taxes and fees, as outlined in the Purchase Policy.
  • Compliance with Policies: Customers must comply with PRIMA ART’s policies, including shipping, replacement, and warranty policies, which are readily accessible on the website.
  • Data Protection: Customers are responsible for protecting their personal information and ensuring that any data shared with PRIMA ART is accurate and lawful.

Payment Terms

Order Confirmation and Payment Completion
An order confirmation email will be sent upon placing an order, acknowledging receipt of the order. However, the transaction is considered complete only after PRIMA ART receives the full payment for the order.

Accepted Payment Methods
For details on accepted payment methods, please refer to our Purchase Policy, which outlines available payment options and any related terms.

Product Information and Pricing

PRIMA ART provides detailed information on each product, including specifications, images, and prices, listed in Vietnamese Dong (VND) with applicable taxes.

  • Availability: PRIMA ART strives to maintain accurate inventory levels, but availability cannot be guaranteed at all times. If an item becomes unavailable after ordering, we will notify the customer to arrange an alternative or refund.

Shipping and Delivery

  • Delivery Areas: PRIMA ART delivers to all provinces nationwide, with certain restrictions specified in the Shipping Policy. Shipping fees and delivery times vary based on the customer’s location and chosen delivery method.
  • Delivery Time: Estimated delivery times are outlined in the Shipping Policy but may vary due to external factors (e.g., natural disasters, traffic). Customers will be notified of any delays.
  • Shipping Risk: Once products are handed over to the carrier, PRIMA ART is not liable for loss or damage during transit. However, customers may opt to purchase additional insurance for high-value items.
  • Inspection: Customers are encouraged to inspect the product upon receipt to confirm its condition. If the product is damaged or incorrect, customers may refuse delivery or contact PRIMA ART for assistance.

Return and Replacement Policy

Customers may request a return for replacement within 7 days of the purchase invoice date if the product meets eligibility criteria of manufacturing defects. All requests must follow PRIMA ART’s return procedure. For more details, please refer to the Return and Replacement Policy page.

Warranty Policy

PRIMA ART offers a 2-year warranty on products, covering manufacturing defects under normal use. Detailed warranty terms and service procedures are available on the Warranty Policy page.

Privacy Policy

PRIMA ART is committed to protecting customer privacy. Personal data is collected and processed in compliance with Vietnamese law to fulfill orders, manage payments, and provide customer support.

  • Data Collection: Personal data, including contact information, payment details, and delivery address, is collected during transactions.
  • Data Use: This data is used solely for order processing, service improvement, and communication with customers.
  • Customer Rights: Customers may access, correct, or delete their personal data at any time.

For more information on how PRIMA ART handles personal data, please visit the Privacy Policy page.

Dispute Resolution

PRIMA ART is committed to promptly resolving disputes. Customers should contact PRIMA ART’s customer service in case of any disagreement. If the dispute cannot be resolved internally, it will be addressed in accordance with Vietnamese law.

Contact Information

For inquiries, support, or assistance with PRIMA ART products and services, please contact us at:

Branch of PRANDA VIETNAM Co., Ltd.
Address: Floor 11, Agrex Building, 58 Vo Van Tan Street, Vo Thi Sau Ward, District 3, Ho Chi Minh City, Vietnam
Hotline: 090 999 2615
Corporate Gift Contact: 033 9999 445
Email: customer_service_vn@pranda.com.vn

Business Registration Certificate
Business Code: 3600255943-003
Issued: 19/10/2010 by the Department of Planning and Investment of Ho Chi Minh City