SHIPPING POLICY
Shipping Methods
PRIMA ART offers 3 shipping methods for customers to choose from:
- Eco
- Express
- Extra Express
Note: Each method will have different prices due to geographical distance and weight of the item to be transport
Free Shipping Service
Delivery in Ho Chi Minh area:
- Inner city (District 1, District 3, District 4, District 5, District 7, District 10, District 11, Binh Thanh, Tan Binh, Phu Nhuan) free shipping.
- Delivery time ranges from 1 to 2 working days upon order confirmation.
Delivery in Hanoi area:
- Inner city (Ba Dinh District, Hoan Kiem District, Hai Ba Trung District, Dong Da District, Cau Giay District, Thanh Xuan District. ), free shipping.
- Delivery time ranges from 1 to 2 working days upon order confirmation.
Chargeable Shipping Service
Area:
- Suburban areas of Hanoi and Ho Chi Minh City
- Other provinces.
Delivery time:
- Delivery time within 2 to 7 working days.
- Customers can choose fast (2 to 4 business days) or slow (5 to 7 business days) delivery with different shipping fees.
Non-shipping areas
Restricted areas include:
- Suburban districts of all provinces (except Hanoi/HCMC)
- Island districts/towns
- Mountainous area
Details of city and province name that shipping service provides
| Region | Area |
Applicable Location Major City / Central District of each province |
Applicable Location Suburban Districts of Hanoi/HCMC |
Limited Location Suburban Districts of all provinces (except Hanoi/HCMC) Island districts/towns Mountainous areas |
| I. NORTH | ||||
|
1 |
Hanoi |
Ba Dinh District, Hoan Kiem District, Hai Ba Trung District, Dong Da District, Cau Giay District, Thanh Xuan District. |
Tay Ho District, Hoang Mai District, Long Bien District, Ha Dong District, Tu Liem District, Thanh Tri District, Gia Lam District, Dong Anh District, Soc Son District, Son Tay Town, Ba Vi District, Phuc Tho District, Thach That District, Quoc Oai District, Chuong My District, Dan Phuong District, Hoai Duc District, Thanh Oai District, My Duc District, Ung Hoa District, Thuong Tin District, Phu Xuyen District, Me Linh District. |
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2 |
Hai Duong |
Hai Duong City |
|
Cam Giang District, Ninh Giang District, Chi Linh Town, Gia Loc District, Kim Thanh District, Nam Sach District, Thanh Ha District, Tu Ky District, Binh Giang District, Kinh Mon District, Thanh Mien District. |
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3 |
Hung Yen |
Hung Yen City |
|
Kim Dong District, An Thi District, Khoai Chau District, Yen My District, Tien Lu District, Phu Cu District, My Hao District, Van Lam District, Van Giang District. |
|
4 |
Hai Phong |
Hong Bang District, Le Chan District, Ngo Quyen District, Kien An District, Hai An District, Do Son District, Duong Kinh District. |
|
An Lao District, Kien Thuy District, Thuy Nguyen District, An Duong District, Tien Lang District, Vinh Bao District, Cat Hai District, Bach Long Vi District. |
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5 |
Quang Ninh |
City Ha Long, City Uong Bi, City Mong Cai, City Cam Pha |
|
Binh Lieu District, Dam Ha District, Hai Ha District, Tien Yen District, Ba Che District, Dong Trieu District, Yen Hung District, Hoanh Bo District, Van Don District, Co To District. |
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6 |
Lang Son |
Lang Son City |
|
Trang Dinh District, Binh Gia District, Van Lang District, Bac Son District, Van Quan District, Cao Loc District, Loc Binh District, Chi Lang District, Dinh Lap District, Huu Lung District. |
|
7 |
Bac Giang |
City Bac Giang |
|
Yen The District, Luc Ngan District, Son Dong District, Luc Nam District, Tan Yen District, Hiep Hoa District, Lang Giang District, Viet Yen District, Yen Dung District. |
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8 |
Bac Ninh |
Bac Ninh City |
|
Yen Phong District, Que Vo District, Tien Du District, Tu Son District, Thuan Thanh District, Gia Binh District, Luong Tai District. |
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9 |
Phu Tho |
Viet Tri City |
|
Town Phu Tho, District Doan Hung, District Thanh Ba, District Ha Hoa, District Cam Khe, District Yen Lap, District Thanh Son, District Phu Ninh, District Lam Thao, District Tam Nong, District Thanh Thuy, District Tan Son. |
|
10 |
Thai Nguyen |
Thai Nguyen City |
|
Town Song Cong, District Dinh Hoa, District Phu Luong, District Vo Nhai, District Dai Tu, District Dong Hy, District Phu Binh, District Pho Yen. |
|
11 |
Vinh Phuc |
City Vinh Yen |
|
Tam Duong District, Lap Thach District, Vinh Tuong District, Yen Lac District, Binh Xuyen District, Me Linh District, Phuc Yen Town, Tam Dao District. |
|
12 |
Lao Cai |
Lao Cai City |
|
Xi Ma Cai District, Bat Xat District, Bao Thang District, Sa Pa District, Van Ban District, Bao Yen District, Bac Ha District, Muong Khuong District. |
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13 |
Yen Bai |
City Yen Bai |
|
Town Nghia Lo, District Van Yen, District Yen Binh, District Mu Cang Chai, District Van Chan, District Tran Yen, District Tram Tau, District Luc Yen. |
|
14 |
Peace |
City Hoa Binh |
|
Da Bac District, Mai Chau District, Tan Lac District, Lac Son District |
|
15 |
Nam Dinh |
Nam Dinh City |
|
My Loc District, Xuan Truong District, Giao Thuy District, Y Yen District, Vu Ban District, Nam Truc District, Truc Ninh District, Nghia Hung District, Hai Hau District. |
|
16 |
Peace |
Thai Binh City |
|
Quynh Phu District, Hung Ha District, Dong Hung District, Vu Thu District, Kien Xuong District, Tien Hai District, Thai Thuy District |
|
17 |
Ha Nam |
Phu Ly City |
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Duy Tien District, Kim Bang District, Ly Nhan District, Thanh Liem District, Binh Luc District. |
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18 |
Ninh Binh |
City Ninh Binh, City Tam Diep |
|
Nho Quan District, Gia Vien District, Hoa Lu District, Yen Mo District, Kim Son District, Yen Khanh District. |
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19 |
Thanh Hoa |
Thanh Hoa City |
|
Town Bim Son, Town Sam Son, Quan Hoa District, Quan Son District, Muong Lat District, Ba Thuoc District, Thuong Xuam District, Nhu Xuan District, Nhu Thanh District, Lang Chanh District, Ngoc Lac District, Thach Thanh District, Cam Thuy District, Tho Xuan District, Vinh Loc District, Thieu Hoa District, Trieu Son District, Nong Cong District, Dong Son District, Ha Trung District, Hoang Hoa District, Nga Son District, Hau Loc District, Quang Xuong District, Tinh Gia District, Yen Dinh District. |
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20 |
Nghe An |
City Vinh |
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Town Cua Lo, District Quy Chau, District Quy Hop, District Nghia Dan, District Quynh Luu, District Ky Son, District Tuong Duong, District Con Cuong, District Tan Ky, District Yen Thanh, District Dien Chau, District Anh Son, District Do Luong, District Thanh Chuong, District Nghi Loc, District Nam Dan, District Hung Nguyen, District Que Phong. |
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21 |
Ha Giang |
City Ha Giang |
|
Dong Van District, Meo Vac District, Yen Minh District, Quan Ba District, Vi Xuyen District, Bac Me District, Hoang Su Phi District, Xin Man District, Bac Quang District, Quang Binh District. |
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22 |
Cao Bang |
City Cao Bang |
|
Bao Lac District, Thong Nong District, Ha Quang District, Tra Linh District, Trung Khanh District, Nguyen Binh District, Hoa An District, Quang Uyen District, Thach An District, Ha Lang District, Bao Lam District, Phuc Hoa District. |
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23 |
Lai Chau |
City Lai Chau |
|
Tam Duong District, Phong Tho District, Sin Ho District, Muong Te District, Than Uyen District. |
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24 |
Son La |
City Son La |
|
Quynh Nhai District, Muong La District, Thuan Chau District, Bac Yen District, Phu Yen District, Mai Son District, Yen Chau District, Song Ma District, Moc Chau District, Sop Cop District. |
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25 |
Bac Kan |
City Bac Kan |
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Cho Don District, Bach Thong District, Na Ri District, Ngan Son District, Ba Be District, Cho Moi District, Pac Nam District. |
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26 |
Tuyen Quang |
City Tuyen Quang |
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Na Hang District, Chiem Hoa District, Ham Yen District, Yen Son District, Son Duong District. |
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27 |
Dien Bien |
City. Dien Bien Phu |
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Town Muong Lay, Dien Bien District, Tuan Giao District, Muong Cha District, Tua Chua District, Dien Bien Dong District, Muong Nhe District, Muong Ang District. |
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28 |
Ha Tinh |
City Ha Tinh |
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Town Hong Linh, District Huong Son, District Duc Tho, District Nghi Xuan |
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II. CENTRAL COAST |
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29 |
Quang Binh |
City Dong Hoi |
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Tuyen Hoa District, Minh Hoa District, Quang Trach District, Bo Trach District |
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30 |
Quang Tri |
Dong Ha City |
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Town Quang Tri, District Vinh Linh, District Gio Linh, District Cam Lo, District Trieu Phong, District Hai Lang, District Huong Hoa, District Dak Rong, District Con Co island. |
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31 |
Hue |
City Hue |
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Phong Dien District, Quang Dien District, Huong Tra District, Phu Vang District, Huong Thuy District, Phu Loc District, Nam Dong District, A Luoi District, Quang Ninh District, Le Thuy District. |
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32 |
Danang |
Hai Chau District, Thanh Khe District, Son Tra District, Ngu Hanh Son District, Lien Chieu District, Cam Le District |
|
Hoa Vang District, Hoang Sa District. |
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33 |
Quang Nam |
City Tam Ky, City Hoi An |
|
Duy Xuyen District, Dien Ban District, Dai Loc District, Que Son District, Hiep Duc District, Thang Binh District, Nui Thanh District, Tien Phuoc District. |
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34 |
Quang Ngai |
City Quang Ngai |
|
Ly Son District, Binh Son District, Tra Bong District, Son Tinh District, Son Ha District, Tu Nghia District, Nghia Hanh District, Minh Long District, Mo Duc District, Duc Pho District, Ba To District, Son Tay District, Tay Tra District. |
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35 |
Pacify |
City Quy Nhon |
|
An Lao District, Hoai An District, Hoai Nhon District, Phu My District, Phu Cat District, Vinh Thanh District, Tay Son District, Van Canh District, An Nhon District, Tuy Phuoc District. |
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36 |
Phu Yen |
City Tuy Hoa |
|
Dong Xuan District, Song Cau District, Tuy An District, Son Hoa District, Song Hinh District, Dong Hoa District, Phu Hoa District, Tay Hoa District. |
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37 |
Khanh Hoa |
City Nha Trang, City Cam Ranh |
|
Van Ninh District, Ninh Hoa District, Dien Khanh District, Khanh Vinh District, Khanh Son District, Truong Sa District, Cam Lam District. |
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38 |
Ninh Thuan |
City Phan Rang |
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Ninh Son District, Ninh Phuoc District, Bac Ai District, Thuan Bac District, Ninh Hai District. |
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III. CENTRAL HIGHLAND |
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39 |
Dak Lak |
City Buon Ma Thuot |
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District Ea H Leo, District Krong Buk, District Krong Nang, District Ea Sup, District Cu Mgar, District Krong Pac, District Ea Kar, District M'Drak, District Krong Ana, District Krong Bong District Lak, District Buon Don, District Cu Kuin. |
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40 |
Gia Lai |
Pleiku City |
|
Chu Pah District, Mang Yang District, Kbang District, An Khe Town, Kong Chro District, Duc Co District, Chu Prong District, Chu Se District, Ayunpa District, Krong Pa District, Ia Grai District, Dak Doa District, Ia Pa District, Dak Po District |
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41 |
Lam Dong |
City Da Lat, City Bao Loc |
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Duc Trong District, Di Linh District, Don Duong District, Lac Duong District, Da Huoai District, Da Teh District, Cat Tien District, Lam Ha District, Bao Lam District, Dam Rong District. |
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42 |
Kon Tum |
City Kon Tum |
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Dak Glei District, Ngoc Hoi District, Dak T District, Sa Thay District, Kon Plong District, Dak Ha District, Kon Roy District, Tu Mo Rong District |
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43 |
Dak Nong |
Gia Nghia Town |
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Dak RLap District, Dak Mil District, Cu Jut District, Dak Song District, Krong No District, Dak Glong District, Tuy Duc District. |
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IV. SOUTHERN |
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44 |
Binh Thuan |
City Phan Thiet |
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Tuy Phong District, Bac Binh District, Ham Thuan Bac District, Ham Thuan Nam District, Ham Tan District, Duc Linh District, Tanh Linh District, Phu Quy Island District, LaGi Town. |
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45 |
Dong Nai |
City Bien Hoa |
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Vinh Cuu District, Tan Phu District, Dinh Quan District, Thong Nhat District, Long Khanh Town, Xuan Loc District, Long Thanh District, Nhon Trach District, Trang Bom District, Cam My District. |
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46 |
Binh Duong |
City Thu Dau Mot, TX. Di An, Thuan An |
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Ben Cat District, Bac Tan Uyen District, Tan Uyen Town, Phu Giao District, Dau Tieng District, Bau Bang District |
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47 |
Binh Phuoc |
Dong Xoai Town |
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Dong Phu District, Chon Thanh District, Binh Long District, Loc Ninh District, Bu Dop District, Phuoc Long District, Bu Dang District. |
|
48 |
HCM CITY |
District 1, District 3, District 4, District 5, District 7, District 10, District 11, Binh Thanh, Tan Binh, Phu Nhuan |
District 2, District 6, District 8, District 9, District 12, Binh Tan, Thu Duc, Go Vap, Tan Phu, Hoc Mon, Nha Be, Binh Chanh, Can Gio, Cu Chi. |
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49 |
Vung Tau |
City Vung Tau, City Ba Ria |
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Xuyen Moc District, Long Dien District, Con Dao District, Tan Thanh District, Chau Duc District, Dat Do District. |
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50 |
Tay Ninh |
City Tay Ninh |
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Tan Bien District, Tan Chau District, Duong Minh Chau District, Chau Thanh District, Hoa Thanh District, Ben Cau District, Go Dau District, Trang Bang District. |
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51 |
Long An |
City Tan An |
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Vinh Hung District, Moc Hoa District, Tan Thanh District, Thanh Hoa District, Duc Hue District, Duc Hoa District, Ben Luc District, Thu Thua District, Chau Thanh District, Tan Tru District, Can Duoc District, Can Giuoc District, Tan Hung District. |
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52 |
Tien Giang |
City My Tho |
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Town Go Cong, District Cai Be, District Cai Lay, District Chau Thanh, District Cho Gao, District Go Cong Tay, District Go Cong Dong, District Tan Phuoc. |
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53 |
Ben Tre |
City Ben Tre |
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Chau Thanh District, Cho Lach District, Mo Cay District, Giong Trom District, Binh Dai District, Ba Tri District, Thanh Phu District. |
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54 |
Dong Thap |
City Cao Lanh, City Sa Dec |
|
Tan Hong District, Hong Ngu District, Tam Nong District, Thanh Binh District, Cao Lanh District, Lap Vo District, Thap Muoi District, Lai Vung District, Chau Thanh District. |
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55 |
Vinh Long |
City Vinh Long |
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Long Ho District, Mang Thit District, Binh Minh District, Tam Binh District, Tra On District, Vung Liem District, Binh Tan District. |
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56 |
Tra Vinh |
City Tra Vinh |
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Cang Long District, Cau Ke District, Tieu Can District, Chau Thanh District |
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57 |
Can Tho |
Ninh Kieu District |
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Cai Rang District, Binh Thuy District, O Mon District, Phong Dien District, Co Do District, Vinh Thanh District, Thot Not District |
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58 |
An Giang |
City Long Xuyen, City Chau Doc |
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An Phu District, Tan Chau District, Phu Tan District, Tinh Bien District, Tri Ton District, Chau Phu District, Cho Moi District, Chau Thanh District, Thoai Son District. |
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59 |
Hau Giang |
City Vi Thanh |
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Vi Thuy District, Long My District, Phung Hiep District, Chau Thanh District, Chau Thanh A District, Nga Bay Town. |
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60 |
Soc Trang |
Soc Trang City |
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Ke Sach District, My Tu District, My Xuyen District, Thanh Tri District, Long Phu District, Vinh Chau District, Cu Lao Dung District, Nga Nam District, Chau Thanh District, Tran De District. |
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61 |
Bac Lieu |
City Bac Lieu |
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Vinh Loi District, Hong Dan District, Gia Rai District, Phuoc Long District, Dong Hai District, Hoa Binh District. |
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62 |
Kien Giang |
City Rach Gia |
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Town Ha Tien, Kien Luong District, Hon Dat District, Tan Hiep District, Chau Thanh District, Giong Rieng District, Go Quao District, An Bien District, An Minh District, Vinh Thuan District, Phu Quoc District, Kien Hai District, U Minh Thuong District. |
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63 |
Ca Mau |
City Ca Mau |
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Thoi Binh District, U Minh District, Tran Van Thoi District, Cai Nuoc District, Dam Doi District, Ngoc Hien District, Nam Can District, Phu Tan District. |
Responsibilities of the Shipping Company, Prima Art and the Customer during the Delivery and Receipt Process
PRIMA ART:
- Responsible for providing shipping documents.
- Be legally responsible for the content of the postal item until it is delivered.
to the Customer (recipient) as prescribed.
Shipping company:
- Responsible for storing, safely preserving, and securing information, as well as documents, certificates, and mail from the time of receipt until the time of completion of delivery to the Customer (recipient) at the receiving address.
- Ensure delivery of mail and parcels to the address and with the signature of the Customer (recipient).
Customer:
- Be responsible for receiving the package and checking it properly by taking videos and photos including the product appearance, unboxing process and accompanying documents.
- You can feedback to PRIMA ART on the following issues for support:
- Outer box condition: dented, no longer sealed, wet, torn.
- Product inside: lost, damaged.
- Accompanying documents: incomplete documents including warranty card/voucher and invoice.